A Practical Guide to Ministry Follow-Up

Ministry is about God. It is His work and His kingdom we are all about. But at the same time, ministry is all about people. We work with God but we do it as we work with and alongside of people. This morning at our staff meeting at Eastbrook Church, I led us through a discussion about the importance of following up with people and how we do it. I’m posting the notes I used for the training here as a means for equipping and continuing the conversation.

{Step 1} Respond to a Call or Email within 24 Hours

– Respond with an appropriate next step or answer
– If you don’t know, at least let the person know that you have received their call and are working on it

{Step 2} If someone wants to get involved but NOT in your ministry area:

– Ask yourself if you are sure this is not about your ministry area? Why are the contacting you?
– ‘Walk’ them to the appropriate ministry leader or staff member – help them take the next step relationally
Follow-up with the ministry leader and that person to make sure the connection has been made
– Not “Pilate’s handoff” – washing our hands of people and guilt like Pilate with Jesus

{Step 3} If someone wants to get CONNECTED in your ministry area:

– Help them get plenty of specific information on your ministry and avenues for involvement
* KEY QUESTION: HOW do people get involved in your ministry area?

– Find out more about the person:

  • Contact info
  • Their story
  • What they are looking for – surface and underneath

– ‘Walk’ the person to that ministry – help them take the next step relationally

Follow-up with that person to make sure the connection has been made

{Step 4} If that person wants to SERVE in your ministry:

– Find out even more about the person:

  • Contact info
  • SHAPE – Spiritual Gifts, Heart/Passions, Abilities, Personality, Experiences
  • Spiritual maturity and their story
  • Their availability

Ministry roles:

  • What ministry roles you currently have?
  • *KEY: role description; time commitment of that role; skills necessary; spiritual maturity necessary
  • What ministry roles you wish you had
  • *KEY: what are you dreaming about?
  • What ministry roles you don’t know you need but someone sees
  • *KEY: are you hearing new ideas from others?

– Give the person an opportunity to see the role before making a long-term commitment

– Train the person to serve well in that role

Follow-up with that person to encourage them in their service

2 thoughts on “A Practical Guide to Ministry Follow-Up

  1. Enter your comment here…
    S.H.A.P.E.
    That’s the process we used 9 years ago with ALL new members. Membership class.
    We had 4 people interviewing the people after the class.

    • That’s good to know, Richard. S.H.A.P.E. is a great resource that provides a bit broader understanding of our calling by combining aspects of spiritual gifting with things like natural abilities and experiences.

      How well did using this resource help people in getting connected to serve in the past?

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